Klick Health Privacy Notice
Last Updated: December 5, 2011
Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy, we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage. This website is hosted and operated from Canada, and therefore subject to the Personal Information Protection and Electronic Documents Act (PIPEDA).
The Information We Collect
Klick Health gathers two basic types of information through the Website:
“Personal Information”, being information from which an individual can be identified, and “Aggregate Information”, from which an individual can not be identified.
Personal Information: You are not ordinarily required to register or provide Personal Information in order to access our Website, though certain functionalities (such as requesting information or providing feedback through the site) may require the inclusion of Personal information. Personal information may include your contact information (such as your name, postal address, telephone numbers and/or email address).
Aggregate Information: When you visit and interact with the Website, Klick Health and third parties with whom Klick Health has contacted to provide services to Klick Health may collect anonymous information from three sources: server log files, cookies, and “pixel tags”.
Server Log Files: Your Internet Protocol (IP) address is an identifying number that is automatically assigned to your computer by your Internet Service Provider (ISP). This number is identified and logged automatically in our server log files whenever you visit the Website, along with the time(s) of your visit(s) and the page(s) that you visited. We use the IP addresses of all Visitors to calculate Website usage levels, to help diagnose problems with the Website’s servers, and to administer the Website. We may also use IP addresses to communicate or to block access by Visitors who fail to comply with our Terms of Service. Collecting IP addresses is standard practice on the Internet and is carried out automatically by many web sites.
Pixel Tags: The Website may use so-called “pixel tags”, “web beacons”, “clear GIFs” or similar means (collectively, “Pixel tags”) to compile aggregate statistics about Website usage and response rates. Pixel Tags allow us to count users who have visited certain pages of the Website, to deliver branded services, and to help determine the effectiveness of promotional or advertising campaigns. When used in HTML-formatted email messages, Pixel Tags can tell the sender whether and when the email has been opened.
The Way We Use Information
The Personal Information that is collected through our website may be used in any of the following ways:
Communications: We may use your personal information in order to respond to your questions and comments. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
Requests – We use the information you provide about yourself when placing a request only to complete that request. We do not share this information with outside parties except to the extent necessary to complete that request.
Subscriptions: You can register with our website if you would like to receive additional information or apply for jobs. Information you submit on our website will not be used for this purpose unless you fill out the registration form. We do not share this information with outside parties except to the extent necessary to complete that request. Should you like to withdraw this request, you can do so at any time.
The aggregate information we collect through the website is used to better design our website. We analyze Aggregate information in order to enhance website security, track the popularity of certain pages of the Website, the success of our email notifications, traffic levels on the Website and other usage data, all of which helps us to provide content tailored to your interests, improve the Website and related services and to otherwise enhance your experience on the Website. For example, we may understand that X number of individuals visited a certain area on our website, or that Y number of people applied for jobs, but we would not disclose anything that could be used to identify those individuals.
We never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Our Commitment to Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Our Commitment to Children’s Privacy
Protecting the privacy of children is especially important. Klick Health takes seriously its obligations under the Children’s Online Privacy Protection Act concerning the collection of Personal Information from individuals under the age of thirteen (13). The Website is not directed at children, and we request that children under the age of 13 not provide Personal Information through the Website.
Accessing Information & Contacting Us
Klick Health has procedures in place to keep your Personal Information accurate, complete and up-to-date for the purposes for which it is collected and used. You can review the information we have collected and where appropriate, you may request that it be corrected. We also provide you with several options for reviewing, correcting, updating or otherwise modifying information you have previously provided:
- You may email us at: firstname.lastname@example.org
- You may call us at 1-416-214-4977
175 Bloor Street East
North Tower, 3rd Floor
Toronto, Ontario M4W 3R8
Please clearly indicate the information that you wish to review, have changed or removed. We will endeavor to comply with your request as soon as reasonably possible.
To protect your privacy and security, we take reasonable steps to verify your identity before granting access or making corrections. Note that despite any removal of or change to Personal Information requested there may also be residual information that will remain within our databases and other records.
At any time, you can choose to stop receiving email communications from us. Please just let us know by emailing, calling or writing to us using the contact information listed above or under Contact Us or by using the unsubscribe feature in an email you have received.
Changes to this Policy
We reserve the right to change this Policy, and any of our policies or procedures concerning the treatment of information collected through the Website, without prior notice. You can determine when this Policy was last revised by referring to the “Last Updated” legend at the top of this page. Any changes to our Policy will become effective upon posting of the revised Policy on the Internet, accessible through the Website. Use of the Website following such changes constitutes your acceptance of the revised Policy then in effect. We encourage you to bookmark this page and to periodically review it to ensure familiarity with the most current version of our Policy.
There is a Privacy Officer at Klick Health who is accountable for all personal information at Klick Health. Should you have any questions or concerns about this Policy, please contact the Privacy Officer:
Postal mail address:
Attn: Privacy Officer
175 Bloor Street East
North Tower, 3rd Floor
Toronto, Ontario M4W 3R8