Problem

Launching a Next-Generation Medical Device in a Competitive Market

Our client faced significant challenges ahead of the release of their new medical device. Without the necessary mar-tech infrastructure, they would struggle to engage the large number of HCPs required for a successful launch. Compounding the issue, their chief competitor had increased spending on advertising and promotion.

Approach

Strategic Omnichannel Overhaul for Competitive Advantage

To overcome these challenges, our team developed a comprehensive omnichannel strategy aimed at maximizing the impact of every dollar spent and ensuring successful engagement with HCPs:

Extensive Technology Audit

Evaluated internal technology platforms to shift towards embracing data and prioritizing ROI

Omnichannel Approach to Maximize Spend

Designed and implemented an omnichannel rollout plan, covering CRM, IVA, and media, to ensure optimal budget efficiency for each channel

Personalized Content

Highly targeted personalization across all channels to meet HCPs and specialists on their journey

Ongoing Improvements

Relentless analysis and optimization through all stages of the device rollout

Results

Strengthening Market Position and Achieving Exceptional ROI

The omnichannel strategy established the client as a formidable competitor in the device market. The campaign delivered outstanding results:

10:1

Substantial Financial Gains

Achieved a 10:1 ROI

67%

Significant Market Growth

Increased total prescriptions by 67%

13,000

Achieved Significant Uptake of the New Device

Generated over 13,000 conversions to this innovative product

20%

Engagement That Surpassed Industry Benchmarks

Boosted website traffic by 20% and achieved a 1.4x click-through rate


This case study highlights the transformative impact of a strategic omnichannel approach in launching a new medical device and driving HCP engagement in a competitive market. For professionals looking to apply these insights, our team offers guidance and support to enhance engagement strategies, maximize ROI, and achieve successful product launches. Fill out the contact form below to get in touch with our experts.


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